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At GEMS Europe, customer service is our mission. We strive in every way possible to make you happy and satisfied. If for some reason you are unsatisfied with your purchase, you may send the product back within 7 days from receipt or cancel a Workshop within 21 days and receive a full refund. We will issue you a full refund for the cost of the product minus your shipping charge.
To send an item back simply send to:
GEMS Europe GmbH
Bahnhofplatz
CH-6300 Zug
Switzerland
We will not be responsible for shipping and handling on returned items. We recommend using courier or insured mails for returns as we can not be responsible for items that never make it back to our store.